Licenses

Jurisdiction Regulatory Agency License
Alabama Alabama Securities Commission

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Alaska* Alaska Division of Banking and Securities

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Arkansas Arkansas Securities Department

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California* California Department of Business Oversight

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Colorado* Colorado Division of Banking

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Connecticut Connecticut Department of Banking

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Delaware Delaware Office of the State Bank Commissioner

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District of Columbia District of Columbia Department of Consumer and Regulatory Affairs

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Georgia Georgia Department of Banking and Finance

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Hawaii Hawaii Division of Financial Institutions

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Idaho Idaho Department of Finance

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Illinois* Illinois Department of Financial and Professional Regulation

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Indiana Indiana Department of Financial Institutions

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Iowa Iowa Division of Banking

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Kansas Kansas Office of the State Bank Commissioner

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Kentucky Kentucky Department of Financial Institutions

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Louisiana Louisiana Office of Financial Institutions

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Maine Maine Bureau of Consumer Credit Protection

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Maryland* Maryland Commissioner of Financial Regulation

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Michigan Department of Insurance and Financial Services

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Minnesota Minnesota Department of Commerce

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Mississippi Mississippi Department of Banking and Consumer Finance

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Missouri Missouri Division of Finance

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Nebraska Nebraska Department of Banking and Finance

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Nevada Nevada Department of Business and Industry

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New Hampshire New Hampshire Banking Department

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New Mexico New Mexico Financial Institutions Division

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New York* New York Department of Financial Services

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North Carolina North Carolina Banking Commission

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North Dakota North Dakota Department of Financial Institutions

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Ohio Ohio Department of Commerce

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Oklahoma Oklahoma Banking Department

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Oregon Oregon Department of Insurance and Finance

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Pennsylvania Pennsylvania Department of Banking and Securities

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Rhode Island Rhode Island Department of Business Regulation

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South Carolina South Carolina Office of the Attorney General

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South Dakota South Dakota Division of Banking

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Tennessee Tennessee Department of Financial Institutions

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Texas* Texas Department of Banking

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Utah Utah Department of Financial Institutions

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Vermont Vermont Department of Banking, Insurance, Securities and Health Care Administration

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Washington Washington Department of Financial Institutions

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West Virginia West Virginia Division of Banking

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Wisconsin Wisconsin Department of Financial Institutions

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Wyoming Wyoming Department of Audit – Division of Banking

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Alaska

Alaska Division of Banking & Securities

For Alaska Residents Only:

If your issue is unresolved by Rakuten Card USA, Inc. 1(833) 9-WALLET (833-992-5538), please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here.

Submit formal complaint form with supporting documents:
Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One

California

California Department of Business Oversight

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight:

at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dbo.ca.gov, or by mail at the Department of Business Oversight, Consumer Services, 1515 K Street, Suite 200, Sacramento, CA 95814.

Colorado

Colorado Division of Banking

CUSTOMER NOTICE

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT:

You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY:

All complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking

1560 Broadway, Suite 975

Denver, CO 80202 Email: DORA_BankingWebsite@state.co.us

Website: https://banking.colorado.gov/

Illinois

Illinois residents may contact the Illinois Department of Financial Institutions, Consumer Credit Section with any unresolved questions or complaints about Rakuten Card USA, Inc. at (888) 473-4858 (toll free).

Maryland

Maryland State Bank Commissioner

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Rakuten USA, Inc. (License #1456595, NMLS #1456595), at: 500 North Calvert Street, Suite 402, Baltimore, MD 21202 or at 1-888-784-0136.

New York

New York Department of Financial Services

Rakuten Card USA, Inc. is licensed and regulated as a money transmitter and virtual currency business activity provider by the New York State Department of Financial Services. New York customers can direct unresolved complaints to:

Consumer Assistance Unit NYS Department of Financial Services One Commerce Plaza Albany, NY 12257 Tel: 1-877-BANK-NYS (1-877-226-5697) Website: http://www.dfs.ny.gov/consumer/fileacomplaint.htm

Texas

Texas Department of Banking

If you have a complaint, first contact Rakuten Card USA, Inc. either online or by phone at 1(833) 9-WALLET (833-992-5538). If you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to:

Texas Department of Banking

2601 North Lamar Boulevard

Austin, Texas 78705

Tel: 1-877-276-5554 (toll free)

Website: http://www.dob.texas.gov/