Licenses
| Jurisdiction | Regulatory Agency | License |
|---|---|---|
| Alabama | Alabama Securities Commission | |
| Alaska* | Alaska Division of Banking and Securities | |
| Arkansas | Arkansas Securities Department | |
| California* | California Department of Business Oversight | |
| Colorado* | Colorado Division of Banking | |
| Connecticut | Connecticut Department of Banking | |
| Delaware | Delaware Office of the State Bank Commissioner | |
| District of Columbia | District of Columbia Department of Consumer and Regulatory Affairs | |
| Georgia | Georgia Department of Banking and Finance | |
| Hawaii | Hawaii Division of Financial Institutions | |
| Idaho | Idaho Department of Finance | |
| Illinois* | Illinois Department of Financial and Professional Regulation | |
| Indiana | Indiana Department of Financial Institutions | |
| Iowa | Iowa Division of Banking | |
| Kansas | Kansas Office of the State Bank Commissioner | |
| Kentucky | Kentucky Department of Financial Institutions | |
| Louisiana | Louisiana Office of Financial Institutions | |
| Maine | Maine Bureau of Consumer Credit Protection | |
| Maryland* | Maryland Commissioner of Financial Regulation | |
| Michigan | Department of Insurance and Financial Services | |
| Minnesota | Minnesota Department of Commerce | |
| Mississippi | Mississippi Department of Banking and Consumer Finance | |
| Missouri | Missouri Division of Finance | |
| Nebraska | Nebraska Department of Banking and Finance | |
| Nevada | Nevada Department of Business and Industry | |
| New Hampshire | New Hampshire Banking Department | |
| New Mexico | New Mexico Financial Institutions Division | |
| New York* | New York Department of Financial Services | |
| North Carolina | North Carolina Banking Commission | |
| North Dakota | North Dakota Department of Financial Institutions | |
| Ohio | Ohio Department of Commerce | |
| Oklahoma | Oklahoma Banking Department | |
| Oregon | Oregon Department of Insurance and Finance | |
| Pennsylvania | Pennsylvania Department of Banking and Securities | |
| Rhode Island | Rhode Island Department of Business Regulation | |
| South Carolina | South Carolina Office of the Attorney General | |
| South Dakota | South Dakota Division of Banking | |
| Tennessee | Tennessee Department of Financial Institutions | |
| Texas* | Texas Department of Banking | |
| Utah | Utah Department of Financial Institutions | |
| Vermont | Vermont Department of Banking, Insurance, Securities and Health Care Administration | |
| Washington | Washington Department of Financial Institutions | |
| West Virginia | West Virginia Division of Banking | |
| Wisconsin | Wisconsin Department of Financial Institutions | |
| Wyoming | Wyoming Department of Audit – Division of Banking |
Alaska
Alaska Division of Banking & Securities
For Alaska Residents Only:
If your issue is unresolved by Rakuten Card USA, Inc. 1(833) 9-WALLET (833-992-5538), please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here.
Submit formal complaint form with supporting documents:
Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One
California
California Department of Financial Protection & Innovation
If you have complaints with respect to any aspect of the money transmission activities conducted, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dfpi.ca.gov, via the website at https://dfpi.ca.gov/file-a-complaint/, or by mail at the Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834.
Colorado
Colorado Division of Banking
CUSTOMER NOTICE:
Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.
If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT:
You must contact Rakuten Card USA, Inc. for assistance. The Division of Banking does not have access to this information.
If you are a Colorado Resident and have a Complaint about Rakuten Card USA, Inc.:
All complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:
Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
Email: DORA_BankingWebsite@state.co.us
Website: https://banking.colorado.gov/
Illinois
Illinois residents may contact the Illinois Department of Financial Institutions, Consumer Credit Section with any unresolved questions or complaints about Rakuten Card USA, Inc. at (888) 473-4858 (toll free).
Maryland
Maryland Office of the Commissioner of Financial Regulation
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Rakuten Card USA, Inc. (License #1456595, NMLS #1456595) at 1100 N. Eutaw Street, Suite 611, Baltimore MD, 21201, or by telephone at 1-888-784-0136.
License information may be obtained through the NMLS at NMLS Consumer Access.
New York
New York Department of Financial Services
Rakuten Card USA, Inc. is licensed and regulated as a money transmitter by the New York State Department of Financial Services. New York customers can direct unresolved complaints to:
Department of Financial Services
Consumer Assistance Unit
1 State Street
New York, NY 10004
or
Department of Financial Services
Consumer Assistance Unit
1 Commerce Plaza
Albany, NY 12257
Website: http://www.dfs.ny.gov/complaint
Texas
Texas Department of Banking
If you have a complaint, first contact Rakuten Card USA, Inc. either online or by phone at 1(833) 9-WALLET (833-992-5538). If you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to:
Texas Department of Banking
2601 North Lamar Boulevard
Austin, Texas 78705
Tel: 1-877-276-5554 (toll free)
Website: http://www.dob.texas.gov/